Terms of service

Terms & Conditions

Last updated: 28 August 2026

Welcome to Hidden Nook Club. These Terms & Conditions govern your use of our website and purchases made through our online store.

Please read these Terms together with our:

  • Shipping Policy;

  • Return & Refund Policy;

  • Privacy Policy; and

  • any additional terms displayed before purchase.

Nothing in these Terms limits the rights available to consumers under mandatory Swedish or European Union law.

1. About Hidden Nook Club

The seller and contracting party for purchases made through this store is:

Hidden Nook Club Handelsbolag
Trading as Hidden Nook Club
Organisation number: 969803-7364
VAT number: SE969803736401
Address: Stationsgatan 66 b, 972 34 Luleå, Sweden
Email: support@hiddennookclub.com
Telephone: +46738091409

Our store is powered by Shopify. Shopify provides the ecommerce platform but is not the seller of the products purchased from Hidden Nook Club.

2. Application of These Terms

These Terms apply when you:

  • visit or use our website;

  • create or use a customer account;

  • place an order;

  • submit a review, book request or other content; or

  • use another service provided through our online store.

To place an order, you must be at least 18 years old or have the permission and involvement of a parent or legal guardian who can lawfully enter into the purchase.

3. Products & Product Information

We make reasonable efforts to ensure that product descriptions, prices, formats, editions, ISBNs, availability and images are accurate.

Colours and appearance may vary slightly depending on your screen or device.

Cover artwork displayed before publication may be preliminary. Publishers may make minor changes to cover designs or publication information without prior notice.

If an ISBN, edition, binding, format or another essential characteristic changes materially before dispatch, we will contact you where reasonably possible.

All products are subject to availability.

4. Placing an Order

When you submit an order, you make an offer to purchase the selected products under these Terms.

Before completing payment, you can review and correct the information entered at checkout.

After placing an order, you will receive an electronic order confirmation. A binding purchase agreement is normally formed when we confirm the order, subject to:

  • successful payment or payment authorisation;

  • product availability;

  • fraud and security checks; and

  • the absence of an obvious pricing or technical error.

If we cannot accept or fulfil all or part of an order, we will contact you and refund any amount paid for the affected product.

We may reasonably limit quantities or refuse orders that appear fraudulent, unlawful or intended for unauthorised commercial resale.

5. Prices, Taxes & Payment

Prices displayed to consumers include applicable VAT unless clearly stated otherwise.

The complete amount payable, including applicable taxes, shipping costs and other charges, will be displayed before you complete the purchase.

Payment is charged or authorised according to the method selected at checkout.

Available payment methods may vary depending on your country, currency and device. Separate terms issued by the selected payment provider may also apply.

For further information, please read the Payments section on our Policies page.

6. Discounts & Promotional Offers

Discounts, promotional codes and special offers may be subject to separate conditions, including:

  • validity periods;

  • eligible products;

  • minimum order values;

  • customer or market restrictions; and

  • restrictions on combining promotions.

Unless otherwise stated, promotional codes must be entered before completing payment and cannot be applied retrospectively.

Nothing in promotional terms limits mandatory consumer rights.

7. Pre-orders, Extended Catalogue & Special Orders

A Pre-order is a book ordered before publication.

An Extended Catalogue title is not currently held in stock by our distribution partner and must be sourced from a publisher or another supplier.

A Special Order title is sourced individually and may require a considerably longer processing time.

Payment is charged or authorised when the order is placed, rather than when the book is dispatched.

Publication dates, availability and delivery timeframes are estimates supplied by publishers and distribution partners and may change.

If a title cannot be supplied, we will contact you and refund the amount paid for the affected product.

Pre-order, Extended Catalogue and Special Order titles are not automatically excluded from statutory cancellation or withdrawal rights.

Additional information is available in our Pre-orders & Special Orders section.

8. Shipping & Delivery

We currently deliver to Sweden and supported destinations within the European Union.

Available destinations, delivery methods and shipping costs are displayed at checkout.

Orders may be dispatched directly by a European distribution partner, including Gardners. Hidden Nook Club remains the seller and your point of contact concerning the order.

Delivery dates are estimates unless we have expressly agreed to deliver by a specific date.

Hidden Nook Club remains responsible for the goods until they are delivered to you or another person designated by you, except where applicable law provides otherwise.

For complete information, please read our Shipping Policy.

9. Split Shipments

We aim to dispatch books from the same order together. However, products may arrive separately because of differences in availability, processing time, publication date, stock location or format.

You will not be charged an additional shipping fee if Hidden Nook Club chooses to divide an order into multiple shipments.

10. Cancellations, Returns & Refunds

Customers purchasing online within the European Union generally have a statutory 14-day right of withdrawal.

You may also submit a cancellation request before dispatch through your customer account or by contacting us.

If an order has already been dispatched, the request may need to be handled as a return.

Return eligibility, instructions, costs and refund timing are explained in our Return & Refund Policy.

Failing to collect a parcel or refusing delivery does not automatically constitute a valid notice of withdrawal.

11. Damaged, Incorrect or Defective Products

If a book arrives damaged, defective, incorrect or incomplete, contact support@hiddennookclub.com as soon as possible.

Your rights concerning faulty goods are separate from the 14-day right of withdrawal.

Nothing in these Terms limits your statutory right to make a claim regarding a faulty or incorrect product.

Please do not return anything before receiving instructions from us.

12. Customer Accounts

You are responsible for ensuring that information provided through your customer account is accurate and current.

You are responsible for protecting access to your email account and any authentication method used to access your customer account.

You must notify us promptly if you believe your account has been used without authorisation.

We may restrict or suspend access where reasonably necessary to:

  • protect the customer or store;

  • investigate suspected fraud or misuse;

  • comply with law; or

  • address a material breach of these Terms.

Restricting account access does not remove obligations relating to an existing valid order or affect statutory consumer rights.

13. Book Requests

A book request is an enquiry asking Hidden Nook Club to consider sourcing or stocking a particular title.

Submitting a book request:

  • does not create a purchase;

  • does not reserve the book;

  • does not guarantee availability or price; and

  • does not require the customer to buy the book.

A purchase agreement is created only if the customer later places and completes an order through the store.

14. Reviews, Feedback & Customer Content

You may submit reviews, requests, feedback or other content where this functionality is available.

You must not submit content that:

  • is unlawful, threatening, abusive or discriminatory;

  • infringes another person’s intellectual property or privacy rights;

  • contains malicious code, spam or misleading commercial content;

  • impersonates another person; or

  • contains information you do not have the right to share.

You retain ownership of your content.

By submitting content for publication, you grant Hidden Nook Club a non-exclusive, worldwide and royalty-free licence to host, reproduce and display that content only as reasonably necessary to operate, promote and improve our store and services.

We may moderate or remove content where reasonably necessary for legal, safety or operational reasons.

15. Intellectual Property

Unless otherwise stated, the website’s original design, branding, logos, text, graphics and other original materials are owned by or licensed to Hidden Nook Club.

Publisher-provided book covers, descriptions, author images and related materials remain the property of their respective rights holders.

You may use the website for personal and lawful purposes.

You may not reproduce, republish, sell, scrape or commercially exploit protected website content without permission, except where permitted by law.

16. Third-Party Services & Links

Our store uses Shopify and may use payment, delivery, analytics, marketing, loyalty or other third-party services.

Third-party services may have their own terms and privacy policies.

Links to external websites are provided for convenience. Hidden Nook Club is not responsible for the independent content or practices of a third-party website.

Nothing in this section excludes responsibility that cannot lawfully be excluded.

17. Website Availability

We aim to keep the website accurate, secure and available but cannot guarantee uninterrupted or error-free access.

We may temporarily restrict access for:

  • maintenance;

  • security updates;

  • technical problems;

  • changes to the website; or

  • circumstances outside our reasonable control.

Website interruptions do not affect rights relating to an order that has already been accepted.

18. Errors & Obvious Pricing Mistakes

We may correct typographical, technical or product-information errors.

If an obvious pricing or technical error affects an order, we will contact you before dispatch.

You may choose to:

  • continue with the affected item at the correct price; or

  • cancel the affected item and receive a full refund.

We will not change the price of an accepted order merely because our ordinary price later increases.

19. Prohibited Uses

You may not use the website to:

  • break applicable law;

  • commit or attempt fraud;

  • infringe intellectual property or privacy rights;

  • transmit malicious software;

  • interfere with website security;

  • collect information about others without authorisation;

  • send spam or misleading communications;

  • impersonate another person or organisation; or

  • disrupt another person’s lawful use of the website.

We may take proportionate action to protect the website, customers and third parties where misuse is reasonably suspected.

20. Liability

Hidden Nook Club is responsible for its obligations under the purchase agreement and applicable consumer law.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:

  • mandatory consumer rights;

  • personal injury caused by negligence;

  • fraud or fraudulent misrepresentation; or

  • intentional misconduct or gross negligence.

Hidden Nook Club is not responsible for losses caused solely by circumstances outside our reasonable control where we have taken reasonable steps to prevent or reduce the effect.

This does not remove any statutory remedy available for delayed, lost, damaged, defective or undelivered goods.

For consumers, we are not responsible for business losses arising from a purchase made solely for private use, except where mandatory law provides otherwise.

21. Events Outside Our Reasonable Control

An event outside our reasonable control may include severe weather, major transport disruption, natural disaster, war, government action, labour disputes, telecommunications failure or another comparable event.

We will take reasonable steps to reduce disruption and contact affected customers where appropriate.

This section does not remove your statutory rights concerning delayed or undelivered orders.

22. Privacy

Personal information is processed in accordance with our Privacy Policy.

Our store is powered by Shopify, which also processes certain information to provide and secure its platform.

For information about Shopify’s own processing, visit the Shopify Privacy Portal.

23. Changes to These Terms

We may update these Terms when our services, operations or legal obligations change.

The updated version will be published with a revised date.

Changes do not retroactively alter an order already accepted unless:

  • the change is required by law;

  • the change benefits the customer; or

  • both parties agree.

24. Governing Law & Disputes

These Terms and purchases from Hidden Nook Club are governed by Swedish law.

If you are a consumer living in another EU or EEA country, you also retain any mandatory consumer protection available under the law of your country of residence.

If a dispute arises, please contact us first at support@hiddennookclub.com so that we can try to resolve it.

A Swedish consumer may refer an eligible dispute to:

Allmänna reklamationsnämnden (ARN)
www.arn.se

Hidden Nook Club will participate in the dispute-resolution process where required and will consider ARN’s recommendations.

A dispute may also be determined by a competent court.

25. Severability

If part of these Terms is found invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.

The invalid provision will be interpreted or replaced only to the minimum extent necessary to make it lawful and effective.

26. Contact Information

Questions about these Terms should be sent to:

Hidden Nook Club Handelsbolag
Trading as Hidden Nook Club
Organisation number: 969803-7364
VAT number: SE969803736401
Address: Stationsgatan 66 b, 972 34 Luleå, Sweden
Email: support@hiddennookclub.com
Telephone: +46738091409