Hidden Nook Club currently delivers to Sweden and selected countries within the European Union. Available delivery methods are shown at checkout based on your destination and order.

Orders may be dispatched directly from one of our trusted European distribution partners. Hidden Nook Club remains your point of contact if you have any questions or experience any problems with your delivery.

Delivery times

In-stock books are normally processed within 1–3 business days. Delivery time begins once the order has been dispatched and may vary depending on the destination and selected delivery method.

Extended Catalogue titles are ordered in especially for you and usually require an additional 5–10 business days before dispatch. Special Order titles may take considerably longer. Where possible, additional availability information will be shown on the product page.

All delivery dates are estimates. If your order is significantly delayed or cannot be fulfilled, we will contact you as soon as possible.

Shipping costs

Shipping costs are calculated at checkout based on the destination, total order weight and selected delivery method.

We offer free standard delivery on orders containing four or more books to supported EU destinations. Express delivery and other upgraded delivery options may cost extra.

Particularly large, heavy or special-format orders may be subject to additional shipping costs. Any applicable cost will be shown at checkout before payment.

Multiple shipments

We aim to send all books in an order together. However, orders may occasionally arrive in separate deliveries due to differences in availability or processing time. You will not be charged additional shipping fees if we divide your order into multiple shipments.

Delays or missing deliveries

If your order has not arrived within the estimated delivery period, please contact us at support@hiddennookclub.com and we will investigate it with the relevant distribution partner or carrier. Your statutory rights regarding delayed, lost or undelivered orders are not affected.

Customs and import fees

Orders are dispatched from within the European Union and are not normally subject to customs duties or import fees upon delivery.

Incorrect addresses and failed deliveries

Please ensure that your delivery information is complete and correct before placing your order. If a parcel is returned because of an incorrect address, failure to collect it or unsuccessful delivery attempts, you may be responsible for reasonable return or redelivery costs. We will contact you before arranging redelivery or applying an additional charge.

We want you to feel confident when shopping with Hidden Nook Club. Nothing in this policy limits any rights you have under applicable consumer law.

14-day right of withdrawal

Customers purchasing online within the European Union generally have the right to withdraw from their purchase without giving a reason. You must notify Hidden Nook Club within 14 days from the day after the final item in your order has been delivered.

If the final day of the withdrawal period falls on a weekend or public holiday, the period will be extended to the next business day where required by applicable law.

To exercise your right of withdrawal, contact us at support@hiddennookclub.com before returning anything. Include your full name, order number, the books you wish to return and a clear statement that you wish to withdraw from the purchase.

Before returning an order

Do not send a return to the address shown on the original parcel. Orders may be dispatched directly by one of our European distribution partners, and the correct return address and procedure may vary.

After receiving your request, we will provide the correct return instructions and address, information about the available return method and the expected return shipping cost where applicable. Returns sent without instructions may be delayed, refused or sent to an incorrect location.

Returning your books

After notifying us that you wish to withdraw from your purchase, you must send the books back within 14 days. Returned books must be securely packaged and protected from damage during transport.

You may inspect a book in the same way that you reasonably could in a physical shop. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the book's nature and characteristics.

Books should be returned without:

• writing, highlighting or annotations;
• stains, tears or water damage;
• missing pages, inserts or accessories; or
• other damage caused after delivery.

Please retain proof of postage until your return has been completed.

Return shipping costs

When exercising the right of withdrawal because you have changed your mind, you are responsible for the direct cost of returning the order. Return costs may vary depending on the destination, parcel weight and selected return method. We will provide the available instructions and applicable cost before the return is sent.

Hidden Nook Club does not charge a restocking, administration or handling fee for an ordinary return.

Refunds

When you validly exercise your right of withdrawal, we will refund the price paid for the returned books and the cost of the least expensive standard delivery option offered for the original order, where required by applicable law.

Additional amounts paid for express delivery or another upgraded delivery method will not be refunded beyond the cost of standard delivery. Refunds will be issued to the original payment method unless otherwise agreed.

We will process the refund without undue delay and no later than 14 days after receiving your notice of withdrawal. However, we may withhold the refund until we have received the returned books or you have provided evidence that they have been sent back, whichever occurs first.

Cancelling before dispatch

You may submit a cancellation request before your order has been dispatched through your customer account or by emailing support@hiddennookclub.com . We process orders quickly and cannot guarantee that we can stop an order after processing has begun. If it has already been dispatched, it may need to be handled as a return instead. Your statutory right of withdrawal is not affected.

Special orders, pre-orders and sale items

Extended Catalogue, Special Order, pre-order and discounted books are not automatically excluded from the statutory right of withdrawal. Products made or personalised specifically according to a customer's individual instructions may be excluded where permitted by law. Any such exclusion will be clearly stated before purchase.

Failed or uncollected deliveries

Failing to collect a parcel or refusing delivery does not automatically constitute a valid notice of withdrawal. Please contact us clearly if you wish to cancel or withdraw from your purchase. You may be responsible for reasonable direct return or redelivery costs where permitted by law.

Exchanges

We do not currently offer direct exchanges. If you would like a different book or edition, please return the eligible item according to this policy and place a new order.

The right of withdrawal is separate from your statutory right to make a claim concerning damaged, defective or incorrect goods.

If your order arrives damaged, contains the wrong book or is incomplete, please contact us as soon as possible at support@hiddennookclub.com .

To help us resolve the issue, include:

• your order number;
• a description of the issue;
• clear photographs of the book;
• photographs of the packaging; and
• a photograph of the shipping label, where possible.

We recommend contacting us within five days of delivery so that we can investigate promptly. This recommendation does not limit or replace your statutory rights.

How we resolve the issue

Depending on the circumstances and applicable law, the available solution may include a replacement, completion of a missing part of the order, a price reduction or a refund.

Hidden Nook Club will cover the reasonable cost of an approved return when a book is damaged, defective, incorrect or incomplete. Please do not return anything before receiving instructions from us.

Some books are available before publication or need to be sourced especially for your order. The information below explains how these orders are handled.

What each label means

• Pre-order: a book that has not yet been published.
• Extended Catalogue: a title that is not held in stock by our distribution partner and must be ordered from the publisher or another supplier. These titles usually require an additional 5–10 business days before dispatch.
• Special Order: a title sourced individually that may take considerably longer to obtain.

Payment

Payment is charged or authorised when the order is placed, according to the payment method selected at checkout, rather than when the book is dispatched.

The price confirmed at checkout applies to your order unless an obvious pricing or technical error has occurred. If a title cannot be supplied, the amount paid for the affected book will be refunded to the original payment method.

Release dates and availability

Publication dates, availability information and delivery timeframes are estimates supplied by publishers and distribution partners. They may change without prior notice. A pre-order does not guarantee delivery on the publication date.

If we become aware of a significant delay, cancellation or supply problem, we will contact you as soon as reasonably possible.

Orders containing several books

Orders containing both available books and Pre-order, Extended Catalogue or Special Order titles may be dispatched together or separately depending on availability and processing time.

You will not be charged an additional shipping fee if Hidden Nook Club chooses to divide your order into multiple shipments.

Cancellations

You may submit a cancellation request before dispatch through your customer account or by emailing support@hiddennookclub.com .

We process orders quickly and cannot guarantee that an order can be stopped after processing has begun. If the book has already been dispatched, the request may need to be handled as a return. Your statutory right of withdrawal is not affected.

If a book cannot be supplied

If a publisher or distribution partner cannot supply a book, we will contact you and issue a full refund for the affected item. Other books in the order will remain active where they can still be fulfilled.

Changes to editions and covers

Cover artwork shown before publication may be preliminary and minor cover changes may occur. If the ISBN, format, edition or other essential product information changes materially, we will contact you where reasonably possible before dispatch.

Returns and customer rights

Pre-order, Extended Catalogue, Special Order and discounted titles are not automatically final sale. Your applicable statutory rights and our Returns & Refunds Policy continue to apply. Products personalised specifically according to a customer's individual instructions may be excluded where permitted by law. Any such exclusion will be clearly stated before purchase.

This policy explains how payments, currencies, authorisations and refunds are handled when you place an order with Hidden Nook Club.

Available payment methods

Available payment methods are displayed at checkout and may vary depending on your country, currency and device. Payment options may be provided through Shopify or other authorised payment providers.

When payment is taken

Payment is charged or authorised when the order is placed, according to the payment method selected at checkout. Some payment providers may charge you immediately, while others may offer delayed payment, instalments or another payment schedule. Any separate terms issued by the selected provider will also apply.

An order is not confirmed until payment or payment authorisation has been successfully completed.

Pre-orders and special orders

Payment for Pre-order, Extended Catalogue and Special Order titles is charged or authorised when the order is placed, rather than when the book is dispatched. If a title cannot be supplied, the amount paid for the affected book will be refunded.

Prices, taxes and shipping

The total amount payable, including applicable taxes and shipping costs, will be displayed at checkout before purchase. Any discount or promotional code must be entered before the order is completed and cannot normally be applied retrospectively.

Currency

Prices are displayed in the currencies available for your location or selected storefront. The final currency and amount charged will be shown at checkout. Your bank or payment provider may apply its own exchange rate or conversion fee, which Hidden Nook Club does not control.

Payment security

Payments are processed through Shopify and authorised third-party payment providers. Hidden Nook Club does not directly receive or store your complete card details.

We may carry out reasonable verification checks before accepting or dispatching an order. Never send complete card details, passwords or security codes to us by email.

Failed or declined payments

A payment may fail because of incorrect information, insufficient funds, security checks, restrictions applied by the payment provider or a temporary technical issue. If payment is unsuccessful, the order may not be created or confirmed.

Order review and pricing errors

We may review an order for payment errors, suspected fraud, product availability or an obvious pricing error. If an obvious error affects your order, we will contact you before dispatch. You may continue at the correct price or cancel the affected item for a full refund. Your statutory consumer rights are not affected.

Refunds

Approved refunds are issued to the original payment method unless otherwise agreed or required by law. After processing, additional time may be required for the refund to appear in your account. This processing time is determined by your bank or payment provider.

For information about return eligibility and refund timing, please read our Returns & Refunds Policy. If you have questions about a payment, contact support@hiddennookclub.com .

Hidden Nook Club respects your privacy and handles personal data in accordance with applicable data protection law, including the General Data Protection Regulation (GDPR).

Who is responsible for your data?

Hidden Nook Club is responsible for the personal data described in this policy. If you have questions or wish to exercise a data protection right, contact support@hiddennookclub.com .

Information we collect

Depending on how you interact with us, we may collect:

• contact information, including your name, email address, telephone number and delivery or billing address;
• order information, including purchased products, order history, returns, refunds and delivery details;
• customer account information and saved preferences;
• limited payment and transaction information provided by Shopify or the selected payment provider;
• messages, book requests, reviews and other information you send to us; and
• technical information such as IP address, browser information, device information and cookie or analytics data.

How we use personal data

We may use personal data to:

• process, fulfil, deliver and manage orders;
• process payments, cancellations, returns and refunds;
• provide customer service and respond to book requests;
• operate customer accounts and loyalty features;
• detect fraud, misuse and security incidents;
• maintain and improve our website and services;
• comply with accounting, tax and other legal obligations;
• send newsletters and marketing communications where you have consented or where otherwise permitted by law.

Legal bases

We process personal data when it is necessary:

• to enter into or perform a contract with you;
• to comply with a legal obligation;
• for a legitimate interest, such as preventing fraud, securing our services or improving customer support, where that interest is not overridden by your rights; or
• on the basis of your consent, including for certain marketing activities and non-essential cookies.

You may withdraw consent at any time. Withdrawing consent does not affect processing that was lawful before the withdrawal.

How we share information

We share personal data only where reasonably necessary to operate the store, fulfil your order or comply with the law. Recipients may include:

• Shopify, which hosts and operates our online store;
• payment providers selected at checkout;
• distribution partners, including Gardners, where required to source, pack, deliver or process a return;
• delivery companies and carriers;
• service providers supporting email, customer service, analytics, security, loyalty features or marketing; and
• authorities or professional advisers where disclosure is required or permitted by law.

We do not sell personal data in exchange for money.

International data transfers

Some service providers may process information outside Sweden or the European Economic Area. Where required, appropriate safeguards are used for these transfers, such as an adequacy decision or approved standard contractual clauses.

Cookies and analytics

Our store uses cookies and similar technologies required for the website, checkout, security and customer preferences. With your consent, we may also use optional analytics or marketing cookies. Available choices can be managed through the cookie banner or privacy settings displayed on our website.

Marketing communications

If you subscribe to our newsletter or other marketing, we may use your contact information to send the communications you requested. You can unsubscribe at any time through the link in an email or by contacting us.

How long we keep information

We retain personal data only for as long as necessary for the purposes described above, including fulfilling orders, providing customer service, resolving disputes and meeting accounting, tax and other legal requirements. Retention periods may vary depending on the type of information and applicable law.

Your rights

Subject to applicable law, you may have the right to:

• request access to your personal data;
• request correction of inaccurate or incomplete data;
• request deletion of your personal data;
• request restriction of processing;
• receive certain data in a portable format;
• object to processing based on legitimate interests;
• object to direct marketing at any time; and
• withdraw consent where processing is based on consent.

Some rights are subject to legal exceptions. For example, we may need to retain certain information to comply with accounting or tax obligations.

To exercise a right, email support@hiddennookclub.com . We may need to verify your identity before completing the request.

Complaints

If you have concerns about our use of your personal data, please contact us first so that we can try to resolve them. You also have the right to submit a complaint to the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten, IMY) or another competent supervisory authority.

Changes to this policy

We may update this policy when our services, providers or legal obligations change. The current version will be published on our website.