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Please contact us at support@hiddennookclub.com as soon as possible. We will try to help, but we cannot guarantee that an order can be changed or cancelled once processing has begun. This does not affect any statutory right of withdrawal that applies after delivery.

Please check that your payment details, billing address and available funds are correct, then try again. If the payment is still declined, contact your bank or payment provider. You can also contact us at support@hiddennookclub.com if you need help.

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Your order confirmation will be sent to the email address entered at checkout. If you cannot find it, please check your spam or junk folder. If it is still missing, contact us at support@hiddennookclub.com with your name and the email address used for the order.

Payments are processed securely through the payment providers available at checkout. Hidden Nook Club does not receive or store your complete card details.

Hidden Nook Club currently delivers to Sweden and selected countries within the European Union. Available destinations and delivery options are shown at checkout based on your location. We do not currently ship outside the EU.

Shipping costs are based on the destination, total order weight and selected delivery method. The complete cost will always be displayed at checkout before payment.

Yes. We offer free standard delivery on orders containing four or more books to supported EU destinations. Express delivery and other upgraded delivery options may cost extra.

In-stock books are normally processed within 1–3 business days. Delivery time begins once the order has been dispatched and varies depending on the destination and selected delivery method. Extended Catalogue and Special Order titles require additional processing time. All delivery timeframes are estimates.

Tracking information will be sent by email when it is available for the selected delivery service. Some delivery methods may not include tracking.

When possible, books from the same order are dispatched together. However, your order may arrive in separate deliveries because of availability, processing time, stock location or format. You will not be charged additional shipping fees if Hidden Nook Club divides your order into multiple shipments.

If your order has not arrived within the estimated delivery period, contact us at support@hiddennookclub.com. We will investigate with the relevant distribution partner or carrier. If the order cannot be fulfilled or delivered, we will provide an appropriate solution in accordance with applicable consumer law.

Contact us immediately at support@hiddennookclub.com. We will try to correct the address, but this may not be possible once processing or delivery has begun. You may be responsible for reasonable direct costs caused by an incorrect or incomplete address, including return shipping or redelivery costs, where permitted by law.

Orders are dispatched from within the European Union and are not normally subject to customs duties or import fees upon delivery. Any costs payable by you will be clearly displayed at checkout where applicable.

Yes. You have the right to notify us that you wish to withdraw from your purchase within 14 days of receiving the order. Contact support@hiddennookclub.com before sending anything back so that we can provide the correct return instructions.

Email support@hiddennookclub.com with your order number and the item you wish to return. Please wait for our return instructions before sending anything, as returns must be sent to the correct address.

You must notify us that you wish to exercise your right of withdrawal within 14 days of receiving the order. After notifying us, you must send the goods back without undue delay and no later than 14 days after giving notice.

You are responsible for return shipping costs when exercising the right of withdrawal. If the item is damaged, faulty, incorrect or otherwise does not conform to the order, Hidden Nook Club will cover the necessary return cost.

Contact us as soon as possible at support@hiddennookclub.com. Include your order number, a description of the damage and clear photographs of the book, packaging and shipping label where possible. Please do not return anything before receiving instructions from us.

Contact us as soon as possible at support@hiddennookclub.com with your order number and clear photographs of the item received and the shipping label. We will arrange an appropriate solution, such as a replacement or refund, at no additional cost to you.

First check your dispatch emails, as books may occasionally be sent in separate deliveries. If the item is not listed as a separate shipment, contact support@hiddennookclub.com with your order number and details of the missing book so that we can investigate.

Refunds are issued to the original payment method. When you exercise your right of withdrawal, we will process the refund within 14 days of being notified. We may wait until we have received the returned goods or you provide proof that they have been sent back. Your bank or payment provider may require additional time to display the refund.

Items marked Final Sale are not eligible for any additional voluntary return offer. However, this does not limit any statutory right of withdrawal that applies to the purchase or your rights if an item is damaged, faulty or incorrect.

Please do not send a return to the address shown on the parcel or to our registered business address without instructions. Contact support@hiddennookclub.com first, and we will provide the correct return address and procedure.

Yes, all books sold by Hidden Nook Club are in English.

Yes! Visit our Book Requests page and tell us what you would love to see on our shelves.

Extended Catalogue titles are not currently held in stock by our distribution partner and must be ordered from the publisher or another supplier before they can be dispatched to you.

Special Order titles are not held in stock and must be sourced individually from a publisher or another supplier. Availability can vary, and these titles may take considerably longer to obtain.

Extended Catalogue titles usually require an additional 5–14 business days to reach our distribution partner before dispatch. Special Order titles may take considerably longer. These timeframes are estimates and depend on publisher or supplier availability.

A pre-order lets you reserve a book before its publication date. The estimated publication date is shown on the product page where available. Publication dates are set by publishers and may change. Some upcoming titles are available to pre-order before publication. After placing your order, you’ll receive an order confirmation by email. We’ll send a separate shipping confirmation once your book is on its way.

Pre-orders are normally dispatched after the book has been published and stock has reached our distribution partner. The publication date is not a guaranteed delivery date, and processing and delivery time must be added after stock becomes available.

If the publisher changes a publication date, your pre-order will normally remain active and will be processed according to the new date. We will contact you if there is a significant delay or if the title can no longer be supplied.

Your books may be dispatched together when the pre-order becomes available or sent in separate deliveries, depending on availability and fulfilment arrangements. You will not be charged additional shipping fees if Hidden Nook Club divides the order into multiple shipments.

You are welcome to submit a request through our Book Requests page. Please include the title, author, preferred format and ISBN if available. We cannot guarantee availability, but we will check whether the requested edition can be sourced.

Many sold-out titles become available again, but restocking depends on the publisher and our distribution partners. You can submit a Book Request if you would like us to look for a particular title.

If a book cannot be supplied, we will contact you as soon as possible and provide an appropriate solution. This may include cancelling and refunding the unavailable item or, where suitable, offering an alternative.