Shipping policy

Shipping Policy

At Hidden Nook Club, we believe in fair pricing, transparency, and making books as accessible as possible. Below you’ll find everything you need to know about shipping, delivery, and related terms.

Shipping Rates

Our shipping rates are weight-based, meaning they reflect the actual cost of delivering your order from our suppliers to you. This allows us to keep our book prices lower and avoid hiding shipping costs in inflated product prices.

Shipping costs are calculated at checkout and may vary depending on the size of your order.

Free Shipping

  • Free shipping on orders containing 3 books.

Multiple-Book Orders

When you order multiple books, they are typically shipped together in one package.
 Larger orders may result in slightly higher shipping costs due to weight, but we always aim to keep shipping fair and transparent.

In some cases, orders containing multiple books may be shipped in separate deliveries depending on availability.
 Customers will not be charged additional shipping fees for split shipments.

Order Processing & Delivery Times

Orders are usually processed within 1–3 business days.

Any delivery dates or timeframes provided are estimates only and should be considered approximate. Delivery times are not guaranteed and may vary due to factors outside our control, including:

  • supplier delays

  • carrier delays

  • weather conditions

  • logistical disruptions or force majeure events

 

Delivery & Carriers

Orders are delivered to the shipping address provided at checkout.
 We may use third-party courier services to deliver your order.

Delivery is considered complete once the order has been delivered to the specified delivery location.

Failed or Missed Deliveries

If delivery cannot be completed due to incorrect address details, failure to collect the parcel, or unavailability at the delivery location, the shipment may be:

  • held by the carrier, or

  • returned to us or our supplier

Any additional costs incurred as a result (such as storage, re-delivery, or return shipping) may be charged to the customer.

Delays, Non-Delivery & Liability

We are not liable for delays in delivery caused by circumstances beyond our reasonable control, including supplier delays or force majeure events.

In the unlikely event that an order cannot be fulfilled, our liability is limited to:

  • issuing a refund, or

  • providing a replacement where possible

We are not responsible for indirect or consequential losses resulting from delayed or failed deliveries.

Customs & Import Fees

Orders shipped from within the EU are not subject to customs duties or import fees. Customers will not be charged any additional costs beyond what is shown at checkout.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us at hiddennookclub@gmail.com within 5 days of delivery, and we will assist you as quickly as possible.

💬 Contact Us

If you have any questions about shipping or delivery, feel free to contact us at hiddennookclub@gmail.com.
We’re always happy to help.

We ship fairly, transparently, and with care — just like we curate our books.