Refund policy

Return Policy

At Hidden Nook Club, we believe in fair, transparent returns and comply fully with EU and Swedish distance-selling regulations. Please read the information below carefully before requesting a return.

To exercise your right of withdrawal, you must notify us within 14 days of delivery by contacting - support@hiddennookclub.com

Returns & Eligibility

In accordance with EU and Swedish distance-selling laws, customers have the right to withdraw from their purchase within 14 days of receiving the goods

All returns are subject to the following conditions:

  • Return requests must be made within 14 days of delivery

  • Items must be unused, unread, and in original, resaleable condition

  • Books must be returned in mint condition, free from markings, bends, stains, or wear

All returns must be approved before being sent back, as we need to contact our supplier before authorising a return.

Returns sent without prior approval may not be accepted.

To exercise your right of withdrawal / return, you must notify us within 14 days of delivery by contacting - support@hiddennookclub.com

Final Sale & Non-Returnable Items

Out-of-print titles and items clearly marked as Final Sale at the time of purchase are generally non-returnable once shipped, unless required by law in cases of damage or incorrect delivery.

Return Shipping

  • Customers are responsible for return shipping costs when exercising the right of withdrawal. 

  • Return shipping costs are not refundable. 

  • Returned items must be securely packaged. 

  • We strongly recommend using a tracked shipping method. 

If the return is due to a damaged, faulty, or incorrect item, return shipping will be covered by us.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

  • Approved refunds are issued to the original payment method. 

  • Refunds apply to the returned item(s) only. 

  • Original shipping fees are not refundable (unless required by law). 

Refunds will be processed within 14 days of receiving the returned item(s) or proof of return, in accordance with EU regulations.

Damaged, Broken, or Incorrect Items

If your order arrives damaged, broken, or incorrect, please contact us at
support@hiddennookclub.com - within 3 business days of delivery.

Please include:

  • your order number

  • a description of the issue

  • clear photos of the damage

We will arrange a replacement, refund, or return at no additional cost, depending on availability.

Claims reported outside this timeframe may not be eligible for resolution.

Supplier Limitations & Availability

In rare cases, items may become unavailable or non-returnable due to supplier restrictions.

If this occurs, we will notify you promptly and offer an appropriate solution where possible.

Unclaimed, Refused, or Undeliverable Orders

If an order is returned due to:

  • incorrect address details

  • failure to collect the parcel

  • refusal of delivery

Any additional costs incurred (including return shipping or handling fees) may be deducted from the refund amount.

Customs & Import Fees

Orders shipped from within the EU are not subject to customs duties or import fees. Customers will not be charged any additional costs beyond what is shown at checkout.

💬 Contact Us

If you have any questions regarding returns, refunds, or your right of withdrawal, please contact us at support@hiddennookclub.com.
- We’re always happy to help.